FAQ

FAQ

Is Routify open source?

The gateway code is — fork of QuantumNous/new-api (opens in a new tab) (MIT). Our additions (smart routing, pricing config, brand) are MIT too. Web app & docs are not currently open source.

How is data handled?

  • Prompt / completion content: not stored by default. Opt in via dashboard for debug logging (90 day retention).
  • Metadata (tokens, latency, model, IP-hashed, status): stored in ClickHouse 90 days for billing/audit.
  • Personal data: email + payment metadata only. No phone / location.

See Privacy Policy (opens in a new tab).

How do you make money?

We mark up upstream prices: 50-200% for global users on Chinese models, 10-20% for China users. Markup is funded by negotiating volume rates with vendors.

Why are some models 5× cheaper than direct?

Volume contracts + we don't take any cut on Chinese models for global users (we're trying to grow share). Markup is on convenience: SDK compat, smart routing, support, audit.

What happens if my account runs out of credit mid-stream?

Routify pre-reserves estimated cost when starting a request (5min hold). If the actual cost exceeds your balance during streaming, the connection terminates with 402 insufficient_balance.

Can I host Routify myself?

The fork dada8899/routify-gateway (opens in a new tab) is open. You can self-host. The web console & docs are private; you'd build your own.

Service uptime?

We target 99.9% monthly (≤ 43 min downtime). Status: https://routify.bytedance.city/status (opens in a new tab).

Refunds?

30-day window, unused balance only, minus payment processor fees.

Enterprise / on-prem?

Yes — contact hello@routify.bytedance.city. SLA, SAML/SSO, audit logs, private deployment all available.

Are you a Chinese company?

Routify operates dual entities — overseas (Singapore-domiciled) for global users, China entity for mainland users. Data stays in the relevant jurisdiction.

Is this safe to use for production?

We're early. Use at your own risk. We recommend Layer 2 fallback (see guide) for production critical paths.

How can I get support?

Fallback strategy